Shipping & Returns

Deliveries

In order to warrant our customers a good-quality service, we work with fast couriers for spanish mainland shipping, Correos for shipping to Baleares, Ceuta and Melilla, and UPS for internationals shipping.
UPS offers our customers an order-tracking service which allows them to check on the current state of their orders anywhere and at any time.

Orders will be delivered to the address provided by the customer in 15 working days.


Shipping costs
Spain Mainland
Variable in 5kg. sections, from 4,25€
Spain Baleares, Canarias, Ceuta and Melilla
Variable in 5kg. sections. From 6,25 €
Orders delivered anywhere outside mainland Spain (including Ceuta, Melilla and the Canary Islands) will be levied with the corresponding customs duties, which will always be met by the customer.
Shipping to Canarias Ceuta and Melilla, see custom duties & taxes
International Shipping:
Delivery from 19,95€ in all international orders.
Customs duties & taxes

European Union Citizens
VAT is included in all the products for sale in the web. If buying for a company eligible for VAT payment exclusion, please send you international VAT number and a legal certificate of it.
NO European Union Citizens
All the products purchases are not eligible for VAT deduction unless a legal certificat is present.
We do not ship to P.O. Boxes.
Orders delivered anywhere outside European Union will be levied with the corresponding customs duties, which will always be met by the customer.

Quality guarantee
We guarantee that our customers will be fully satisfied with all the products purchased at munichmyway.com.
Should our customers not be satisfied with their purchase, please email us at info@munichmyway.com within 7 running days after receiving the goods.

Returns Policy

WE CANNOT ACCEPT RETURN BECAUSE OF SIZE AND/OR DESIGN.
(All pairs are made-to-order for each order)

Photo of the product it is not contractual: Colors may look different in different computer screens.

No changes will be made without a written, emailed (info@munichmyway.com) or faxed (+34) 938.010.454, authorization on the part of La Tormenta Perfecta S.L.
The procedure for a warranty claim in order to avoid unecessary expenses is:
  1. Send a photo of the faulty product to info@munichmyway.com.
  2. Note the exact fault in the product.
  3. Note the order date and number, also note the invoice number issued by La Tormenta Perfecta, S.L. (essential requirement).
No goods will be changed or allowed to be returned once they have been manipulated by the customer.
In any case munichmyway.com will return the amount paid by the customer, a credit note will be issued for future purchases.
If the change is due to an error made by munichmyway.com, we will meet the charges derived from the return and send out the right products freight paid.
On receipt of the returned order, we will confirm that the goods are in good condition and that the return is due to an error made by us. After that, we will proceed to send out the right products.
Customer Service:
Phone (+34) 935 953 265
Whatsapp (+34) 658 972 505
Monday to Thursday from 8 to 19h, Friday from 8 to 14h


Copyright © 2008-2016 La Tormenta Perfecta S.L.U.